It looks like you’re in the USA: If so you can also shop at https://www.cinelli-usa.com/

- If you are not 100% satisfied with your purchase you can return it for an exchange or refund within 45 days of purchase.

- Gift Vouchers are non-refundable.

- If you have any questions please contact us using our contact form here. Our staff is available to help.

GENERAL RETURN POLICY FOR COMPLETE BICYCLE AND FRAMES

If you wish to return your purchased item, you may do so within 14 business days of the delivery date. All returned items must be in unused, new condition. The customer is responsible for the cost of return shipping as well as a 6% return handling fee. Once the 14 business days of receiving your order have passed, all products are non-returnable, non-refundable, and non-exchangeable. If a returned item is received damaged due to poor packaging by the customer, we will be unable to issue a refund.